Hatteras IT Service Desk

Infrastructure and technology support for Hatteras Printing employees.

Need Infrastructure Support?

Use this portal to request help with computers, printers, software access, email, VPN access, password resets, hardware issues, network connectivity, and other infrastructure-related technology needs.

Submit a Ticket View My Tickets Knowledge Base
For the fastest response, please submit a Freshdesk ticket or email it-support@4hatteras.com. Email requests automatically create a support ticket.

Before You Submit a Ticket

The more information you provide up front, the faster IT can diagnose and resolve the issue. A few extra details can reduce follow-up questions and help get you back up and running sooner.

What is the problem? Briefly describe what is not working or what you need help with.
What were you doing? Include the application, website, printer, file, or process involved.
Error messages or screenshots Attach screenshots when possible and include the exact error message.
Which device is affected? Desktop, laptop, Chromebook, phone, tablet, printer, or other device.
What have you already tried? Restarted, logged out, tried another file, closed and reopened the app, etc.
How urgent is it? Let us know if the issue is blocking your work, affecting a department, or can wait.
Best way to reach you Include whether email, phone, or stopping by is best if follow-up is needed.
Example: “When I try to print from Adobe Acrobat on my desktop, the printer never receives the job. I restarted the computer and tried a different PDF with the same result. The issue started this morning around 9:00 AM. Screenshot attached.”

Infrastructure Availability

Normal support hours: 7:00 AM – 3:30 PM
Monday / Wednesday / Friday: In Office
Tuesday / Thursday: Remote
Monday 7:00 AM – 3:30 PM In Office
Tuesday 7:00 AM – 3:30 PM Remote
Wednesday 7:00 AM – 3:30 PM In Office
Thursday 7:00 AM – 3:30 PM Remote
Friday 7:00 AM – 3:30 PM In Office

Future enhancement: this section may be connected to an Infrastructure Availability calendar to show current status, PTO, remote work, training, and schedule changes.

Contact IT Support

Email requests sent to the IT support address automatically create a Freshdesk ticket. This helps keep requests organized and ensures the issue can be tracked through resolution.

Email IT Support Open Freshdesk Portal

Quick Links

Common infrastructure support resources will be added here as they become available.

Submit a Ticket View Existing Tickets Freshdesk Knowledge Base Email IT Support